Hardwire, LLC Return & Exchange Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 60 days of purchase. You can return your product for a refund to the original payment method or exchange for a different product. (Upcharge fees are applied if the replacement item is of higher value than the originally purchased item).
Please note the following exceptions to our return and refund policy:
- Returned items must be returned in sealed original product packaging.
- Returned items must have no visible signs of wear or use.
- Items must be returned within 60 days of receipt.
To initiate a return, please contact email@example.com with the following information:
- Title the subject line respectively with:
Subject: Return/ Exchange Order #WXYZ*
In the email body, advise which products you would like to return.
- Subject: Return/ Exchange Order #WXYZ*
*You can find your order number highlighted at the top right of the packing slip sent with your product or in the order confirmation email.
- Once approved by our support team, include the packing slip* inside the package with the product and ship it to the address below.
*You can use the original packing slip sent with your product OR print the one we’ll send in your ‘Return Approval’ email.
- Ship all items you’ve been approved to return/ exchange within 60 days to:
- This refund and exchange policy applies to bag inserts and clipboards. If you are looking to return a shield or body armor, please contact us with your order number. These returns are handled on a case-by-case basis.
- Your refund will be processed within 2 weeks of being received by our shipping department. However, if there are complications, we will reach out with an updated timeline.
- If the item received does not live up to our refund requirements/ exceptions as outlined above, the item(s) will be returned to you at the expense of the purchaser via an invoiced return shipping fee.
For additional information or question, contact us at firstname.lastname@example.org.
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